01
When IT problems come up, nobody knows whom to ask, and the person who knows their way around is overloaded.
How we solve it
Your team has a clear point of contact for IT questions, and every request is tracked until it is resolved.
Managed IT & support
Looked after, up to date, documented.
After launch, daily life begins: new colleagues join, devices need updates, questions come up. We look after your IT on an ongoing basis, answer your team’s questions, keep systems up to date and monitor what matters, with clearly agreed services.
Challenges
Challenges
we solve.
Typical situations from daily work and how we approach them.
02
Updates are left undone because nobody has time for them.
How we solve it
We keep devices, servers and programs up to date, in waves and on schedule, and check that everything still works afterwards.
03
Problems only get noticed when nothing works any more.
How we solve it
We monitor backups, storage, certificates, licences and security alerts, so that a warning does not turn into an outage.
04
Everything about the IT is in one person’s head.
How we solve it
We document your environment, access and processes so that your team or another partner can understand them and carry them forward.
AI IN THIS SERVICE
Recurring checks and reports run automatically, and AI helps to classify requests faster. That leaves more time for what a person has to decide.
More on AI & automationOfferings
Our offerings
in detail.
Each offering can be booked on its own or combined with others. We agree the exact scope together.
Support2
Support for your team
One point of contact for questions and problems with devices, accounts and programs.
- Requests by email, solved by remote support
- Every request tracked until it is resolved
- On-site visits by arrangement
Manage users and licences
Joiners, leavers and changes are handled without you having to think about them.
- Changes to accounts, groups and permissions
- Licences assigned and released
- Devices prepared and taken back
Maintenance & monitoring3
Updates and maintenance
Devices, servers and programs stay up to date, on schedule rather than by chance.
- Updates in waves, with testing
- Maintenance windows as agreed
- A check after every update
Monitoring
Backups, storage, certificates, licences and security alerts kept in view.
- Automatic checks and alerts
- Regular checks of the backup
- A monthly report with recommendations
Security in operations
Security alerts are read and handled, and your protective measures stay effective.
- Handling of security alerts within the agreed scope
- Regular reviews of the security settings
- Support in an incident, following the emergency plan
Further development3
Documentation
Your IT is written down: systems, access, processes and responsibilities.
- An overview of systems, licences and contracts
- Emergency contacts and procedures
- Kept up to date
Care for automations and AI
Automated processes and AI assistants stay reliable, even when systems change.
- Monitoring of failed processes
- Changes for new requirements
- Spot checks of AI results
Regular IT review
At regular intervals we look at your IT together: what happened, what is coming up and what could be improved.
- A look back at requests and incidents
- Planning of upcoming renewals
- Recommendations, AI and automation included
An example project
IT care for an office with 15 workplaces.
Requests arrive by email and are mostly solved by remote support. Updates run on schedule, the backup is checked regularly, and once a quarter we discuss what is coming up. Whatever needs doing on site, we plan together.
- 01Onboarding
- 02Support
- 03Improvement
Do you replace our in-house IT person?
Not necessarily. Often we relieve the person who looks after IT alongside their real job and take on what they lack time or experience for.
Do you come on site?
We solve most things remotely. On-site visits, for new devices or installations for example, are arranged as needed.
How is it billed?
By time spent, or as a monthly flat fee for an agreed scope. What is included is set out in writing.
What we clarify first
We clarify the size and set-up of your environment, the services you want, availability and response times, and what needs doing on site.
Our approach